At Frontier Health, we are deeply committed to protecting the privacy and security of our members’ personal information and adhering at the highest standard to HIPAA guidelines and regulations. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website, electronic health record (EHR) system, and mobile app.

1. Data Collection and Use

Frontier Health collects personal and health-related information necessary to provide you with high-quality care and a seamless healthcare experience. This includes:

  • Personal Identification Information: Name, address, date of birth, contact details, and insurance information.
  • Health Information: Medical history, treatment plans, medications, and other details related to your care.
  • Technical Data: Information collected from your use of our website, EHR, and mobile app, including device and browser data.

We use this information to:

  • Provide medical care and manage your healthcare services.
  • Facilitate appointments, billing, and communication with your providers.
  • Improve and optimize our services and technology for a better user experience.

2. Data Sharing

Frontier Health will never sell your personal information to third parties.

We may share your data with trusted business associates and healthcare providers in an effort to enhance your care and service. These partners may include laboratories, pharmacies, and other healthcare professionals or services involved in providing the highest level of care. All partners are required to adhere to strict privacy and security standards.

We may also share anonymized or aggregated data for research and quality improvement purposes. This data will not be personally identifiable.

3. Data Security

Frontier Health employs industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, firewalls, and regular security audits. We are committed to maintaining the highest levels of privacy and security for all personal and health-related data.

4. Your Rights

You have the following rights regarding your personal data:

  • Access: You may request access to your personal information and medical records at any time.
  • Correction: You have the right to correct any inaccurate or incomplete information in your records.
  • Deletion: You may request that your personal information be deleted from our systems, subject to certain legal and medical record-keeping requirements.
  • Data Portability: You can request a copy of your personal data in a portable format.

To exercise any of these rights, please contact us at memberservices@frontierdirectcare.com.

5. Data Retention

We retain your personal and health data for as long as is necessary to provide services to you, comply with legal obligations, and resolve disputes.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and mobile app, and we will notify you of significant changes via email or other communication channels.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Frontier Health
119 W Van Buren Ave, Suite 10, Harlingen, TX, 78550

By using Frontier Health’s services, you agree to the terms of this Privacy Policy.