COSTS

How much does it cost me to visit my Frontier PCP?
When you visit with a Frontier PCP, there are no costs. Since this is an employer-sponsored healthcare benefit for most members, all services are covered at 100% to members and their eligible dependents. Some exclusions and limitations may apply for HDHP members. Please check with your employer for plan and cost details.

What are my costs when I am referred to care outside the Frontier clinic?
We will negotiate and coordinate care with specialist referrals from your Frontier PCP. For most members, this means you and your eligible dependents will be covered at 100% for services rendered from other healthcare providers, such as imaging, labs and more. Some limitations and exclusion may apply.

SERVICES

What is included with this benefit?
• Direct access to primary care clinics and PCPs.
• Same-day, next day appointments available Mon-Fri, 8am-5pm
• 24/7 virtual visits for urgent care needs with your PCP for continuity of care.
• 25-45 minute PCP visits.
• No visit limits & $0 out-of-pocket costs.*
• Testing/labs are included at $0 cost – such as strep, flu, COVID, urinalysis and more.
• Pediatrics, children’s and women’s health visits.
• Referral management services to high-value specialists.
• Treatment of common healthcare conditions.
• Frontier Rx prescription services with access to 1,000 generic mail-order medications at $0 cost.

What type of healthcare providers treat members?
Frontier providers are medical doctors, nurse practitioners and physician assistants. All are fully licensed and credentialed.

Do you see patients who are pregnant?
Yes, we see pregnant patients up until the 2nd trimester, after which time, we will refer you to an obstetrician for the rest of your care for pregnancy and labor/delivery. After your baby is born, we would be happy to resume care for you and your newborn. Of course if you have any questions or concerns during your 2nd or 3rd trimester, please feel free to contact your health care team.

SCHEDULING

How do I schedule an appointment?
1. Online (24/7).
2. Frontier Health’ app (24/7). Download via the App Store or Google Play.
3. Contact your Frontier PCP (Non-urgent: M-F, 8am-5pm CT, Urgent: 24/7).
4. Contact Member Services (M-F, 8am-5pm CT).

Does Frontier take walk-ins?
Although we do not accept walk-ins, we do our best to schedule you for a same- or next-day appointment. For urgent care matters, your PCP is available 24/7 and can coordinate care with you via phone, video or chat.

Do I have to show up early for my appointment time?
There is no need to, unless you want to enjoy a beverage away from the world for a minute. We strive for on-time appointments and we do not double book because your time is valuable.

How long is a visit?
For your first visit, we schedule 60-minutes for you to meet your healthcare team! During this time you can go over your medical history and needs. Subsequent visits are 30-minutes.

CONTACTS

Who should I contact when I need a prescription refill?
While prescription refills can be fairly simple, it’s important to contact your health care team directly to request the refill. Please give them plenty of notice.

Who should I contact about billing/payment?
We ask that you call Member Services using the phone number for your assigned clinic location.

Who should I contact when I need an appointment?
Appointments can be made 24/7 at frontierdirectcare.com or with the Frontier Health app. You can also contact your Frontier PCP or Member Services.

*For most members, however, some limitations and exclusions may apply.